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CuentosIE: can a chatbot about "tales with a message" help to teach emotional intelligence?

Authors
Antonio Ferrandez,
Roc’o Lavigne-Cervan,
Jesus Peral,
Ignasi Navarro-Soria,
Angel Lloret,
David Gil,
Carmen Rocamora
Date
Publisher
arXiv
In this article, we present CuentosIE (TalesEI: chatbot of tales with a message to develop Emotional Intelligence), an educational chatbot on emotions that also provides teachers and psychologists with a tool to monitor their students/patients through indicators and data compiled by CuentosIE. The use of "tales with a message" is justified by their simplicity and easy understanding, thanks to their moral or associated metaphors. The main contributions of CuentosIE are the selection, collection, and classification of a set of highly specialized tales, as well as the provision of tools (searching, reading comprehension, chatting, recommending, and classifying) that are useful for both educating users about emotions and monitoring their emotional development. The preliminary evaluation of the tool has obtained encouraging results, which provides an affirmative answer to the question posed in the title of the article.
Study at a glance
  • Question: Can a chatbot that uses stories with a message help teach emotional intelligence?
  • Setting and data: Not stated in the abstract
  • Method: Development and preliminary evaluation of an educational chatbot tool
Why it matters

Tools that educate students about emotions and monitor their emotional development are useful for teachers and psychologists. Because "tales with a message" are simple and easy to understand, can an educational chatbot help teach emotional intelligence?

Key findings
  • Initial evaluations showed encouraging results, suggesting the story-based chatbot can successfully help teach emotional intelligence.
  • The chatbot compiles indicators and data that allow educators and psychologists to monitor students' emotional development.
  • The system incorporates story search, reading comprehension, chatting, and recommendation tools to effectively support learning about emotions.

Summary drafted with AI from the paper’s abstract and may contain errors. See the full paper for details.

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