Date
Publisher
arXiv
This paper examines the integration of emotional intelligence into artificial
intelligence systems, with a focus on affective computing and the growing
capabilities of Large Language Models (LLMs), such as ChatGPT and Claude, to
recognize and respond to human emotions. Drawing on interdisciplinary research
that combines computer science, psychology, and neuroscience, the study
analyzes foundational neural architectures - CNNs for processing facial
expressions and RNNs for sequential data, such as speech and text - that enable
emotion recognition. It examines the transformation of human emotional
experiences into structured emotional data, addressing the distinction between
explicit emotional data collected with informed consent in research settings
and implicit data gathered passively through everyday digital interactions.
That raises critical concerns about lawful processing, AI transparency, and
individual autonomy over emotional expressions in digital environments. The
paper explores implications across various domains, including healthcare,
education, and customer service, while addressing challenges of cultural
variations in emotional expression and potential biases in emotion recognition
systems across different demographic groups. From a regulatory perspective, the
paper examines emotional data in the context of the GDPR and the EU AI Act
frameworks, highlighting how emotional data may be considered sensitive
personal data that requires robust safeguards, including purpose limitation,
data minimization, and meaningful consent mechanisms.
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